FAQ

Our Vancouver office is open from 8:30am to 5:30pm (Mon-Fri) – 11:am to 4:00 pm (Sat)

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Walk in to our Brampton Office from 9:00am to 6:00pm (Mon-Fri) – 11:am to 4:00 pm (Sat)

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You can contact us at info@instantgoldbullion.com in order to book an appointment.

We are closed on all major bank holidays

Brampton – 8887 The Gore Rd , Unit 37 Brampton, ON L6P 2K9

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Vancouver – 736 Granville Street, Unit 930 Vancouver, BC V6Z 1G3

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• You can call us at +1 905-605-6757 (Brampton) or +1 604-676-4838(Vancouver)
• You can email us at info@instantgoldbullion.com
• Or you can visit our social media pages
  • Instagram: @aubullion.ca
  • Facebook: fb.com/aubullion.ca

• Gold
• Scrap Jewelery
• Mining Gold
• Bench Sweeps
• Silver
• Scrap Jewelery
• Silver cutlery
• Palladium
• Platinum
• Dental Scrap Metals

Yes, we sell bullion to individuals, in-store or via our online store where you can have your items shipped to your door, fully insured.

Yes, we sell bullion to businesses. You can either book your precious metals via our online store, or contact us to arrange an alternative.

To begin, we take your scrap metals and melt them, which you can watch personally in our viewing room. We then assay your metals to determine the purity before a final settlement is made. After the settlement is finalized, payment is made immediately in either cheque, wire, or bullion products.

Yes, we deal with dentists throughout Canada, paying them high returns on their scrap dental crowns.

After the settlement is made, a cheque can be issued to you or a wire can be made within 30 minutes. Moreover, you can swap your refined metals for pure bullion products.

If you visit us in person for refining services, our turnaround time is 30 minutes. For those who mail in their precious metals for refining, our turnaround time is one full business day after we receive the materials.

For customers who purchase bullion products through our online store, your products will be delivered within 3-5 business days. Shipping times is also subject to the courier and the area the products are being delivered to. If you need more information about bullion shipping times, please contact our shipping department at +1 905-605-6757.

All orders above $500 qualify for free shipping Canada wide. Any orders below $500 will have a flat rate of $30.

Yes! All shipments are fully insured and you will be provided with tracking information. Moreover, they shipments will require an adult signature uipon delivery for added security. Shipments are insured at no additional cost.

All orders are queued up for shipment once the payment has reached our account. Some methods of payment have instant clearing and some payment methods may take a bit longer. Check out payment types page for more info.

We try to send out orders same or next business day once payments clear. You will receive an email confirmation with shipping info once your order is sent out.

All orders are carefully packaged by our shipping team to avoid any movement, noise or damage during transit.

No they will not, we use discreet packaging to avoid having to incur any theft and keep the contents of the package unknown.

This is subject to approval, please call our team to discuss this. +1-905-605-6757.

No we are currently only shipping within Canada.

Although we securely package our shipments to not bne tampered with, we suggest that if you notice any evidence of the package being tampered with, to first take pictures of the package, then tell the courier to return it to the sender, and contact us immediately.

Nothing to worry about! Most often, if there are delays in transit, they usually get resolved within a few days. However, if you have yet to receive your package within 5 business days after shipment, please get in touch with our team by calling us at +1-905-605-6757 or emailing info@instantgoldbullion.com.

Please note that in the unlikely event that the package becomes lost in transit, you are covered as all shipments are fully insured. When the package is declared lost, we will reship your order.

Yes! You can select pick up in store and choose which location to visit to pick up your order. You can select our Brampton Office or our Vancouver Office.

In the event that you are unable to accept the delivery of your package please get in touch with our team at +1-905-605-6757 or emailing info@instantgoldbullion.com.

BU stands for Brilliant Uncirculated. This can mean two different things depending on which type of coin we are referring to. When describing modern coins like the Silver Maple, American Eagle, etc. BU would mean that the coin is pretty much brand new and freshly minted. Whereas on a vintage coin on the other hand, to classic or vintage coins, BU means that the coin would grade a 60 or higher on the Sheldon scale. When referring to modern coins, BU generally means that the coin has eye appeal close to or equivalent to that of a coin freshly minted. Please keep in mind that the claim that any milk spots, toning or damage immediately removes a coin from the BU designation is incorrect.

Circulated coins are bullion coins that have been passed around from before and may contain minor imperfections. They are mostly coins minted from previous years.

Assay is a test that is used to determine the purity and weight of the precious metal.

Nothing! They both mean the same thing - the measure of purity for Gold. 24 Karat/Carat is pure Gold. Karat is primarily used in North America.

This is a mark that is stamped on a precious metal, usually by the mint or refinery, to certify the purity and authenticity of the product.

This is typically a bar that is formed by pouring molten metal into a mold.

This is the unit of measure that is used to measure the weight of the precious metals. One troy ounce is 31.1 Grams.