File a Claim

When making a claim, you must notify Au Bullion in writing providing details of any claim within 24 hours after discovery of any incorrect/missing/damages to your order, but in no event more than 2 days following the anticipated date of delivery of your property. You hereby waive your claim unless you give notice to Au Bullion within the time limit stated in this paragraph.

Steps for Incorrect/Missing/Damaged Packages: 

  1. Notify us from your Registered Email address within 24 hours of the parcel(s) being delivered.
  2. Send photos of the products received along with the shipping label.
  3. You are also required to send us all the details such as order number and other additional details at the customer service representative’s discretion.
  4. Our expert team will then help you resolve your query within the stipulated time.

To File a claim all related communication can be done on the following Email address:

[email protected]