FAQ

  1. Opening An Account
  2. As a business, if you would like to open an account with us to refine your scrap
    precious metals, please contact us in order for us to send you the necessary
    documents.
  3. What are your hours?
  4. Our British Columbia is office open from 8:30am to 5pm.
    Our Ontario office operates by appointment only. You can contact us at [email protected] in order to book an appointment.
    We are closed on all major bank holidays
  5. How can I contact Au Bullion?
  6. *You can call us at +1 905-605-6757
    *You can email us at [email protected]
    *Or you can visit our social media pages
    ■ Instagram: @instantgoldbullion
    ■ Twitter: @instantgoldinc
    ■ Facebook: fb.com/instantgoldbullion
  7. What metals do you accept for refining?
  8. * Gold
    *Scrap Jewelery
    *Mining Gold
    *Bench Sweeps
    *Silver
    *Scrap Jewelery
    *Silver cutlery
    *Palladium
    *Platinum
    *Dental Scrap Metals
  9. Do you sell bullion to individuals?
  10. Yes, we sell bullion to individuals, but only via our online store where you can have your items shipped to your door, fully insured.
  11. Do you sell bullion to Businesses (i.e pawn shops, jewelers, dentists, etc.)?
  12. Yes, we sell bullion to businesses. You can either book your precious metals via our online store, or contact us to arrange an alternative.
  13. How do you buy and refine metals for businesses? (i.e pawn shops, jewelers, dentists etc. )
  14. To begin, we take your scrap metals and melt them, which you can watch personally in our viewing room. We then assay your metals to determine the purity before a final settlement is made. After the settlement is finalized, payment is made immediately in either cheque, wire, or bullion products.
  15. Do you buy dental scrap?
  16. Yes, we deal with dentists throughout Canada, paying them high returns on their scrap dental crowns.
  17. How will I get paid for my precious metals?
  18. After the settlement is made, a cheque can be issued to you or a wire can be made within 30 minutes. Moreover, you can swap your refined metals for pure bullion products.
  19. What is Instant Gold’s turnaround time?
  20. Our turnaround time for our refining walk-in customers is 30 minutes. For mail-in refining customers, our turnaround time is 1 full business day after the precious metals have been received.For bullion products bought on our online store, our delivery times are dependent
    on your choice at check out. The shipping options ranging from next day delivery, to 10 day delivery. For more information on bullion shipping times, please contact our shipping department at +1 905-605-6757