905-605-6757 Mon-Fri 9am to 6pm(EST)
  • Gold 2,595.77 +3.37 -3.37
  • Silver 31.77 +0.08 -0.08
  • Platinum 1,256.15 +7.42 -7.42
  • Palladium 1,706.37 +3.51 -3.51

FAQ

Who can open an account?-

Individuals can open up an account if they are seeking to invest or collect precious metals. If you are a registered business business, and would like to open an account with us for wholesale, or to refine your scrap precious metals, please contact us in order for us to send you the necessary documents.

What are your hours?+

Our Vancouver office is open from 8:30am to 5:30pm (Mon-Fri) – 11:am to 4:00 pm (Sat) OPEN IN GOOGLE MAP

Walk in to our Brampton Office from 9:00am to 6:00pm (Mon-Fri) – 11:am to 4:00 pm (Sat) OPEN IN GOOGLE MAP

You can contact us at info@instantgoldbullion.com in order to book an appointment.

We are closed on all major bank holidays

What is Au Bullion’s address?+

Brampton – 8887 The Gore Rd , Unit 37 Brampton, ON L6P 2K9 OPEN IN GOOGLE MAP

Vancouver – 736 Granville Street, Unit 930 Vancouver, BC V6Z 1G3 OPEN IN GOOGLE MAP

How can I contact Au Bullion?+

You can call us at +1 905-605-6757 (Brampton) or +1 604-676-4838(Vancouver)

You can email us at info@instantgoldbullion.com
Or you can visit our social media pages
Instagram: @aubullion.ca
Facebook: fb.com/aubullion.ca

What metals do you accept for refining?+

  • Gold
  • Scrap Jewelery
  • Mining Gold
  • Bench Sweeps
  • Silver
  • Scrap Jewelery
  • Silver cutlery
  • Palladium
  • Platinum
  • Dental Scrap Metals

Do you sell bullion to individuals?+

Yes, we sell bullion to individuals, in-store or via our online store where you can have your items shipped to your door, fully insured.

Do you sell bullion to Businesses (i.e pawn shops, jewelers, dentists, etc.)?+

Yes, we sell bullion to businesses. You can either book your precious metals via our online store, or contact us to arrange an alternative.

How do you buy and refine metals for businesses? (i.e pawn shops, jewelers, dentists etc. )+

To begin, we take your scrap metals and melt them, which you can watch personally in our viewing room. We then assay your metals to determine the purity before a final settlement is made. After the settlement is finalized, payment is made immediately in either cheque, wire, or bullion products.

Do you buy dental scrap?+

Yes, we deal with dentists throughout Canada, paying them high returns on their scrap dental crowns.

How will I get paid for my precious metals?+

After the settlement is made, a cheque can be issued to you or a wire can be made within 30 minutes. Moreover, you can swap your refined metals for pure bullion products.

What is Au Bullion’s refining turnaround time?+

If you visit us in person for refining services, our turnaround time is 30 minutes. For those who mail in their precious metals for refining, our turnaround time is one full business day after we receive the materials.

How long does shipping take?+

For customers who purchase bullion products through our online store, your products will be delivered within 3-5 business days. Shipping times is also subject to the courier and the area the products are being delivered to. If you need more information about bullion shipping times, please contact our shipping department at +1 905-605-6757.

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Credit card
Limit
Orders up to $2500
Clearing time
1-3 Business Days
Fee
5%

Credit card payments may require valid photo ID and matching address verification. (We will contact you if required).

We accept Visa, Visa Debit (CAD only), MasterCard, and MasterCard Debit (CAD & USD only) supported by VBV/3ds Security, as well as American Express. Your Visa or MasterCard must be VBV (Verified by Visa) or MasterCard SecureCode authenticated, and as per the authentication requirements, the shipping address must match the confirmed address on your credit card account. Our system unfortunately does not support pre-paid credit cards nor gift cards.

Your normal credit card transaction limits apply. Conversion charges may be issued by your credit card provider in currencies other than CAD or USD.

If you experience issues with this option, or don't see it available at checkout, try PayPal as an alternate.

PayPal
Limit
Orders up to $2500
Clearing time
1-3 Business Days
Fee
5%

If you don't see PayPal available at checkout, try credit card as an alternative.

Contact PayPal to ensure that your address is confirmed and that your payment is eligible. Ineligible or Partially Eligible payments will automatically be refunded, resulting in order cancellation. During checkout, select PayPal and you will be directed to PayPal to complete payment.

Wire Transfer
Limit
$3000- Unlimited
Clearing time
1-3 Business Days
Fee
0%

Once you have placed your order after choosing the “wire” option, you will receive an order confirmation email with our wire transfer details. Please print the details and take them to the teller at your Bank. This information will assist you in proceeding with a bank wire transfer into our account.

Attention: We may ask for additional details of your wire transfer at our discretion before clearing your order.

Interac Online
Limit
Orders up to $3000 (Multiple Payments Allowed)
Clearing time
As soon as full payment is received.
Fee
0%

Attention: Name must match billing details. Please include order number in the order when possible. You may send multiple E-Transfers to clear the balance, as long as the sender’s name is the same as the billing details.

E-Transfer Payment Details:
∎ Name: Instant Gold Bullion Inc
∎ Email: info@instantgoldbullion.com
Cheque (Draft, Money Order)
Limit
$3,000-$10,000
Clearing time
5 Business Days from date of cheque/draft receipt.
Fee
0%

Send Payment to:

Cheques must be Payable to INSTANT GOLD BULLION INC.
Clearing TIme: 5 Business Days from date of cheque/draft receipt.
∎ Instant Gold Bullion Inc
8887 The Gore Rd , Unit 37 Brampton, ON L6P 2K9
∎ Instant Gold Bullion Inc
736 Granville Street, Unit 930, Vancouver, BC V6Z 1G3

Attention: Name on Draft/Certified Cheque must match billing details. Certified cheques and drafts must be postmarked within 2 business days of the order, and received by us within 8 business days after placing your order. In rare circumstances,we may extend the clearing period at our own discretion. Please email us for any enquiries.

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