905-605-6757 Mon-Fri 9am to 6pm(EST)
  • Gold 3,298.65 +73.6 -73.6
  • Silver 40.18 +1.13 -1.13
  • Platinum 1,331.79 +13.87 -13.87
  • Palladium 1,256.40 +35.98 -35.98

FAQ

Who can open an account?-

Individuals can open up an account if they are seeking to invest or collect precious metals. If you are a registered business business, and would like to open an account with us for wholesale, or to refine your scrap precious metals, please contact us in order for us to send you the necessary documents.

What are your hours?+

Our Vancouver office is open from 8:30am to 5:30pm (Mon-Fri) – 11:am to 4:00 pm (Sat)

OPEN IN GOOGLE MAP

Walk in to our Brampton Office from 9:00am to 6:00pm (Mon-Fri) – 11:am to 4:00 pm (Sat)

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You can contact us at info@instantgoldbullion.com in order to book an appointment.

We are closed on all major bank holidays

What is Au Bullion’s address?+

Brampton – 8887 The Gore Rd , Unit 37 Brampton, ON L6P 2K9

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Vancouver – 736 Granville Street, Unit 930 Vancouver, BC V6Z 1G3

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How can I contact Au Bullion?+

What metals do you accept for refining?+

  • Gold
  • Scrap Jewelery
  • Mining Gold
  • Bench Sweeps
  • Silver
  • Scrap Jewelery
  • Silver cutlery
  • Palladium
  • Platinum
  • Dental Scrap Metals

Do you sell bullion to individuals?+

Yes, we sell bullion to individuals, in-store or via our online store where you can have your items shipped to your door, fully insured.

Do you sell bullion to Businesses (i.e pawn shops, jewelers, dentists, etc.)?+

Yes, we sell bullion to businesses. You can either book your precious metals via our online store, or contact us to arrange an alternative.

How do you buy and refine metals for businesses? (i.e pawn shops, jewelers, dentists etc. )+

To begin, we take your scrap metals and melt them, which you can watch personally in our viewing room. We then assay your metals to determine the purity before a final settlement is made. After the settlement is finalized, payment is made immediately in either cheque, wire, or bullion products.

Do you buy dental scrap?+

Yes, we deal with dentists throughout Canada, paying them high returns on their scrap dental crowns.

How will I get paid for my precious metals?+

After the settlement is made, a cheque can be issued to you or a wire can be made within 30 minutes. Moreover, you can swap your refined metals for pure bullion products.

What is Au Bullion’s refining turnaround time?+

If you visit us in person for refining services, our turnaround time is 30 minutes. For those who mail in their precious metals for refining, our turnaround time is one full business day after we receive the materials.

How long does shipping take?+

For customers who purchase bullion products through our online store, your products will be delivered within 3-5 business days. Shipping times is also subject to the courier and the area the products are being delivered to. If you need more information about bullion shipping times, please contact our shipping department at +1 905-605-6757.

 

SHIPPING AND DELIVERY

How much does shipping cost?+

All orders above $500 qualify for free shipping Canada wide. Any orders below $500 will have a flat rate of $30.

Are the shipments insured?+

Yes! All shipments are fully insured and you will be provided with tracking information. Moreover, they shipments will require an adult signature uipon delivery for added security. Shipments are insured at no additional cost.

When will my order ship?+

All orders are queued up for shipment once the payment has reached our account. Some methods of payment have instant clearing and some payment methods may take a bit longer. Check out payment types page for more info.

We try to send out orders same or next business day once payments clear. You will receive an email confirmation with shipping info once your order is sent out.

How are orders packaged?+

All orders are carefully packaged by our shipping team to avoid any movement, noise or damage during transit.

Will the delivery driver know what’s in the package?+

No they will not, we use discreet packaging to avoid having to incur any theft and keep the contents of the package unknown.

Do you ship to different addresses than the billing address?+

This is subject to approval, please call our team to discuss this. +1-905-605-6757.

Do you do international shipping?+

No we are currently only shipping within Canada.

What to do if my package arrives and appears to be damaged or tampered with?+

Although we securely package our shipments to not bne tampered with, we suggest that if you notice any evidence of the package being tampered with, to first take pictures of the package, then tell the courier to return it to the sender, and contact us immediately.

What to do if if my package is delayed or lost?+

Nothing to worry about! Most often, if there are delays in transit, they usually get resolved within a few days. However, if you have yet to receive your package within 5 business days after shipment, please get in touch with our team by calling us at +1-905-605-6757 or emailing info@instantgoldbullion.com.

Please note that in the unlikely event that the package becomes lost in transit, you are covered as all shipments are fully insured. When the package is declared lost, we will reship your order.

Can I pick up my order in store?+

Yes! You can select pick up in store and choose which location to visit to pick up your order. You can select our Brampton Office or our Vancouver Office.

What if I am unable to accept the delivery of my package?+

In the event that you are unable to accept the delivery of your package please get in touch with our team at +1-905-605-6757 or emailing info@instantgoldbullion.com.

 

TERMINOLOGY

What does BU mean?+

BU stands for Brilliant Uncirculated. This can mean two different things depending on which type of coin we are referring to. When describing modern coins like the Silver Maple, American Eagle, etc. BU would mean that the coin is pretty much brand new and freshly minted. Whereas on a vintage coin on the other hand, to classic or vintage coins, BU means that the coin would grade a 60 or higher on the Sheldon scale. When referring to modern coins, BU generally means that the coin has eye appeal close to or equivalent to that of a coin freshly minted. Please keep in mind that the claim that any milk spots, toning or damage immediately removes a coin from the BU designation is incorrect.

What does Circulated mean?+

Circulated coins are bullion coins that have been passed around from before and may contain minor imperfections. They are mostly coins minted from previous years.

What does Assay mean?+

Assay is a test that is used to determine the purity and weight of the precious metal.

What is the difference between Carat and Karat?+

Nothing! They both mean the same thing - the measure of purity for Gold. 24 Karat/Carat is pure Gold. Karat is primarily used in North America.

What is a Hallmark?+

This is a mark that is stamped on a precious metal, usually by the mint or refinery, to certify the purity and authenticity of the product.

What is an Ingot?+

This is typically a bar that is formed by pouring molten metal into a mold.

What is a Troy Ounce?+

This is the unit of measure that is used to measure the weight of the precious metals. One troy ounce is 31.1 Grams.

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Credit card
Limit
Orders up to $2500
Clearing time
1-3 Business Days
Fee
5%

Credit card payments may require valid photo ID and matching address verification. (We will contact you if required).

We accept Visa, Visa Debit (CAD only), MasterCard, and MasterCard Debit (CAD & USD only) supported by VBV/3ds Security, as well as American Express. Your Visa or MasterCard must be VBV (Verified by Visa) or MasterCard SecureCode authenticated, and as per the authentication requirements, the shipping address must match the confirmed address on your credit card account. Our system unfortunately does not support pre-paid credit cards nor gift cards.

Your normal credit card transaction limits apply. Conversion charges may be issued by your credit card provider in currencies other than CAD or USD.

If you experience issues with this option, or don't see it available at checkout, try PayPal as an alternate.

PayPal
Limit
Orders up to $2500
Clearing time
1-3 Business Days
Fee
5%

If you don't see PayPal available at checkout, try credit card as an alternative.

Contact PayPal to ensure that your address is confirmed and that your payment is eligible. Ineligible or Partially Eligible payments will automatically be refunded, resulting in order cancellation. During checkout, select PayPal and you will be directed to PayPal to complete payment.

Wire Transfer
Limit
$3000- Unlimited
Clearing time
1-3 Business Days
Fee
0%

Once you have placed your order after choosing the “wire” option, you will receive an order confirmation email with our wire transfer details. Please print the details and take them to the teller at your Bank. This information will assist you in proceeding with a bank wire transfer into our account.

Attention: We may ask for additional details of your wire transfer at our discretion before clearing your order.

Interac Online
Limit
Orders up to $3000 (Multiple Payments Allowed)
Clearing time
As soon as full payment is received.
Fee
0%

Attention: Name must match billing details. Please include order number in the order when possible. You may send multiple E-Transfers to clear the balance, as long as the sender’s name is the same as the billing details.

E-Transfer Payment Details:
∎ Name: Instant Gold Bullion Inc
∎ Email: info@instantgoldbullion.com
Cheque (Draft, Money Order)
Limit
$3,000-$10,000
Clearing time
5 Business Days from date of cheque/draft receipt.
Fee
0%

Send Payment to:

Cheques must be Payable to INSTANT GOLD BULLION INC.
Clearing TIme: 5 Business Days from date of cheque/draft receipt.
∎ Instant Gold Bullion Inc
8887 The Gore Rd , Unit 37 Brampton, ON L6P 2K9
∎ Instant Gold Bullion Inc
736 Granville Street, Unit 930, Vancouver, BC V6Z 1G3

Attention: Name on Draft/Certified Cheque must match billing details. Certified cheques and drafts must be postmarked within 2 business days of the order, and received by us within 8 business days after placing your order. In rare circumstances,we may extend the clearing period at our own discretion. Please email us for any enquiries.

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