Au Bullion strives & aims for excellent customer service and 100% customer satisfaction. We guarantee that all of our Precious Metals products are genuine and authentic and are of the stated quality advertised. Instant Gold Bullion provides you the opportunity to return any product purchased from us for store credit or exchange, subject to our discretion.
If you are not satisfied with your order and feel as if the product(s) purchased from us do not meet the standards advertised, we request you to contact our support team within three (3) business days of delivery. We can help provide you with a return shipping quote, and notify you of any applicable market loss between the time of purchase of product, and the time of its return/exchange. With your consent, we will issue your return label, and once the product is returned to us, we will proceed with inspecting the product, which may result in a store credit, or an exchange depending on availability.
All items returned or exchanged must be in original packaging and condition. We hold all the rights to refuse any returned/exchanged product that does not reasonably meet these standards and conditions. Any credit card or payment charges on the original order are non-refundable. You are responsible for the payment of return shipping & insurance costs, as well as any market loss. You agree to take all liability for loss or damages on your returned items, if you choose to ship your package through an alternate method and/or uninsured. Any unapproved returns may be refused and returned to sender at sender’s cost. We reserve the right to issue a store credit if a suitable exchange is not available. Merchandise/Product that is in no way defective cannot be credited or replaced.
Please keep in mind that if a refund is approved by us, we will buy back at current market rate of the specific metal. Not at the price the metal was purchased at.
Additionally, unless we receive the shipment back in our office from the carrier and it never had reached your place we cannot discuss a refund.
What should I do if I received an incorrect product or have a missing/damaged parcel?
If you have placed an order on our website, and you have received an incorrect product or no product, we sincerely apologize for this experience. It is imperative that you notify us within 24 hours of the parcel being delivered to you. Our team will get back to you with some solutions.
Kindly note that since we deal with precious metals and all of our parcels are fully insured, we require complete accuracy of the situation along with all the information that is present. Every customer is required to strictly adhere to our website policy.
All of our products are insured either with Brinks, FedEx or Canada Post depending upon the location of the buyer, therefore we assure that our customers are completely satisfied by our services.
Steps for Incorrect/Missing Packages:
- Notify us from your Registered Email address within 24 hours of the parcel(s) being delivered.
- Send photos of the products received along with the shipping label.
- You are also required to send us all the details such as order number and other additional details at the customer service representative’s discretion.
- Our expert team will then help you resolve your query within the stipulated time.
All parcel related communication can be done on the below Email address’